This Privacy and Cookie Policy applies to information collected and processed via the www.rosevalleyperfumes.com website and associated customer service channels. We take your privacy very seriously and want you to know how your data is collected, used, shared, and stored. The Website is owned and operated by ROSE VALLEY PERFUMES TRADING LLC, a company incorporated under the laws of the United Arab Emirates.

By visiting the Website or supplying information through its customer service channels, you consent to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy may be updated from time to time, and you will be bound by the most recent version appearing on our Website. It is your responsibility to regularly review this page for updates.

Information We May Collect

We (and our authorized service providers) collect information you provide via the Website or any of our customer service channels, including over the phone or via email. We and such service providers may also collect information when you visit our Website or from third parties authorized to share your data. This may include:

1. Contact and Personal Details

Name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, and nationality.

2. Website Statistical Information

Your location, the URL used to access the Website, IP address, domain type, pages visited, search terms entered, and items clicked on.

3. Transactional Information

Orders placed, items purchased, order date and time, items added to or removed from the cart, preferences, and personalization requests.

4. Information from Third Parties

Details from couriers, payment providers, loyalty programs, surveys, competitions, or product registrations. Your full payment card details are used only to process transactions and are not stored, sold, or rented by us. All payments are handled by trusted, certified, and legally authorized partners who ensure security. By providing third-party information, you confirm that you have their consent.

How We Use Information

• To process and fulfill your orders or provide requested services.
• To verify and execute financial transactions, including fraud detection.
• To assist with customer service queries.
• To manage your account and preferences.
• To personalize and improve your shopping experience.
• For analytical or statistical purposes.
• To send newsletters, offers, or promotional updates (unless opted out).
• To improve our website and services.
• To combine data lawfully obtained from other sources.
• To protect our rights, safety, and prevent fraud.
• To comply with legal or regulatory obligations.

If a Live Chat feature is available, chat transcripts may be recorded and stored for customer service purposes only.

Who We May Share Information With

• Our group companies.
• Selected partners who may contact you for pre-agreed purposes.
• Service providers for payment, IT support, website maintenance, logistics, or advertising.
• Professional advisers (legal, financial, audit, insurance).
• Any assignee, successor, or potential purchaser of Rose Valley Perfumes or the Website.
• Legal, regulatory, or government authorities where required by law.
• Gift recipients or warranty providers related to your order.

Contacting Us & Opting Out

If you have any questions about this Privacy and Cookie Policy, contact us at:

Email: info@rosevalleyperfumes.com

When registering, you can choose whether to receive marketing communications from us or our selected partners. You can unsubscribe from marketing messages anytime or update your preferences by contacting us.

You may also request correction of inaccurate information in your online account or edit certain details directly.

Data Protection & Security

Information you provide is stored on secure servers. All payment transactions are encrypted using SSL (Secure Socket Layer) technology. You are responsible for keeping your account credentials confidential.

We use authentication, monitoring, auditing, and encryption technologies to protect your data. However, data transmission over the internet is not completely secure, and we cannot guarantee absolute security. Transmission is therefore at your own risk.

Your data may be transferred to, and stored in or outside, the United Arab Emirates. We require all third parties to keep your data secure and confidential and to use it only for agreed purposes.

Additional Information

• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to third parties.
• Website policies and terms may be updated occasionally. Customers are encouraged to check this page regularly for updates. Changes take effect upon posting.
• Some advertisements on our site are provided by third parties (e.g., ad networks or agencies). These parties may use cookies or web beacons to collect data and deliver targeted ads. We do not control their practices, and they are not covered by this Privacy Policy.